Overview

The monitoring dashboard under Track allows HQ to monitor delivery progress, identify driver locations, and spot issues along delivery routes in real-time. Once drivers begin their routes in Track+ Driver, their locations become visible to dispatchers, sales teams, and other internal personnel. For privacy reasons, location services are automatically disabled when routes are completed or if the app is closed before completion.

Follow these steps to monitor your route.

Monitor routes

1. Select Track from the navigation menu, then the Monitoring tab.

2. Select the date.

3. Monitor the route on the map. You can zoom in and out of the map using the zoom buttons in the lower-left corner of the map or by using typical magnification controls.

Each driver and route combination is represented by a circular icon and the driver's initials as saved in Resources.  Hovering over a driver’s icon will provide more information about the current status of the route.

The color of the icon in the map indicates the current status of the route as follows:

 

4. Click the driver icon on the map or in the route card to expand a route. 

Each stop number is labelled according to the uploaded stop number if provided. Otherwise, it is labelled with the sequential stop number provided by Cut+Dry.  Hovering over a stop on the map will provide additional information about that stop.  Each stop is colored according to its status:

• Green indicates a successful delivery
• Yellow indicates a skipped stop
• Red indicates a failed delivery (not delivered) 
• White indicates a stop requiring service yet

Understand the route card

The route card contains summary information that is always visible, regardless of whether the route is expanded. The card has the following indicators:

• The red (!) indicator will appear on routes that are experiencing driver GPS issues. If this appears, we recommend checking in with your driver to ensure they have location services enabled.  If it persists, try having the driver uninstall the app, restart their device, and reinstall the Track+ Driver application.
• The current status and stop number out of the total number of stops, which may include breaks.
• The number of skipped stops along the route. A skipped stop usually indicates the driver has missed a stop without attempting delivery.
• The number of not-delivered stops along the route. A not-delivered stop usually indicates the driver has arrived at a stop and attempted delivery but was unsuccessful.
• The number of issues recorded by the driver along with the route.
• The number of late deliveries along the route, which means delivered outside the delivery window.
• The total number of minutes the driver spends on recorded breaks.
• The total number of media, such as images or notes added by the driver along the route.
• The overall notification status of the route at route completion.

The expanded route table summarizes additional route-level details and contains information and timestamps reflecting the driver’s progress. This table shows the driver, the total number of stops, GPS status, planned start time, actual route start time, route completion time and the total expected mileage.  The driver delivery log can also be downloaded as a PDF by clicking the Driver Delivery Log.

The Route Table contains the following information:

• Stop Number is the sequential value of the stop in the route.
• Uploaded Stop is the assigned stop number, prior to Cut+Dry upload, which may be different from the sequential stop number.
• Status indicates whether the delivery was successful, had issues, or was skipped. It is blank for future stops.
• Order # indicates the order number or numbers (if multiple) included in the stop, separated by a comma.
• Customer is the name of the customer’s location. This will show the break time for stops that correspond to the driver taking a break. The planned and actual time is shown.
• ETA Window is the calculated ETA range shared with the customer before they are the next stop. It is dynamic and may change.
• Arriving indicates when a notification is shared with the customer to let them know the driver is 10-15 minutes away.
• I’m Here indicates when the driver has arrived at the stop. It will not be populated when the driver skips a stop or marks it undelivered.
• Delivered indicates the time the driver completed the delivery, along with its status and any notes the driver added. Click on the note to view it.
• Arrive At is the estimated time the driver will arrive at the destination. It updates as the route progresses. Ideally, the driver will indicate I’m Here near this time.
• Finish By is the estimated time the driver will complete their delivery. Ideally, the driver will indicate Delivered near this time.  We calculate this time using the arrive at time in combination with the provided service time for the stop.  If no service time is provided, we use the default provided in Delivery Settings.
• Next Stop is when the driver indicates that they would begin driving to the next location and enables GPS tracking for the next customer.

Late Deliveries

For the automatic Late Deliveries functionality to work, delivery windows for each customer must be included in the route file uploaded into Routes.  Once this has been done, any delivery outside of that window will be flagged as late.

We advise adding delivery windows to the upload by adding two new columns: a "delivery window start time" (i.e. 04:00) and a "delivery window end time" (i.e. 09:00).  These will map to Window Start and Window End within Map Fields, respectively.  Window Start, when shown, will show the delivery window time range both within the Portal and Track+ Driver for the drivers. 

Stop Details

When a route card is expanded within the monitoring table, the stops are exposed. Clicking on any one of the stop cards will expose the Stop Details view.

• Customer Profile: This section contains details about the customer, including the order number(s), customer name, address and any contact details.
• Delivery Details: This section contains stop progress and outcome information.  An HQ team member can select the Link icon, indicated with a chain, next to the section header to copy a link to view the customer’s tracking experience in a web browser.  Paste this link in another browser tab to see their experience. The delivery details contain the Delivery Outcome:
  • In-Person Handoff - The driver met someone at the customer location who received the delivery in person
  • Secure Contactless - No customer could receive the delivery, leaving it in a planned location.
  • Outdoors Contactless - No customer was available to receive the delivery, so it was left in an unplanned location - likely outdoors.

In Track+ Driver, the driver can add any notes regarding the delivery, which is common when there are issues. The driver also can upload multiple images, if necessary, regardless of the stop outcome.