Overview

Cut+Dry lets you add a banner with a special message at the top of your customer's order guide order guide—for a selected group of customers or for all of them. When you set up a broadcast, it will automatically send your customers a message in Chat; you can also choose to send the broadcast through email email and/or text message, too!

Example

Customer view on the Cut+Dry mobile app:

• Pink broadcast: This is a broadcast set up for multiple customers.
• Purple broadcast: This is a broadcast only to one specific customer; for more information, refer to Broadcast to one specific customer.
  Tip: A customer can only have one of each type of broadcast active at a time.

   

 

Follow these steps to manage your custom broadcast to multiple customers.

Create a broadcast

1. Select Boost from the navigation menu, then Add Message.

2. Fill out the broadcast information. 

• Broadcast name: internal name for the broadcast - use something easily recognizable. 
• Broadcast message: your broadcast message text.
• Broadcast method: the channels you want to use for this broacast (email, banner, SMS, push notification, or a combination of those).
• Banner start and end dates: the time period during which the banner is live. 
• Send notification on: the date and time the notification goes out to customers. 
• Link broadcast to: the link you want to send your customers to. It can be a unique URL, product page, brand page, category or subcategory page, or featured list

3. Select who should get the message. 

,

• All Customers
• Selected customer segment: Allows you to filter down your customer list by customer groups, salesperson, delivery days, or next delivery date.
• Selected customers: Allows you to add each customer individually via a checkbox.

Result

Your new broadcast now shows on the Status: Active screen. From here, you can edit any part of it or delete it.

Any broadcast scheduled for the future will show on the list but will not actually be live to the customer until its broadcast period arrives.

 

Edit an active broadcast

1. Select Boost from the navigation menu, then select the pencil icon next to the active broadcast.
   
2. Change your broadcast options, then select Submit.

Deactivate an active broadcast

1. Select Boost from the navigation menu, then click on the broadcast.
    
2. Click Deactivate, then confirm your action by selecting Yes.

Reactivate or permanently delete an inactive broadcast

Find inactive broadcasts

1. Select Boost from the navigation menu, then select Status: Inactive from the dropdown menu.
2. Choose to reactivate or delete an inactive broadcast.

Reactivate an inactive broadcast

Click on the broadcast, then select Edit Broadcast. Make the adjustments, and save it. 

Permanently delete an inactive broadcast

Select the trash can icon in the edit broadcast, and confirm.