Overview

For your customer’s payments to flow through the Cut+Dry system and get to you, completing a one-time set of setup steps is required. We call our app functionality centered around payments simply Pay.

Step 1: Review the Cut+Dry Pay Demos

Cut+Dry provides different Pay functions for customers and distributors, so it’s important to first understand the differences in features and setup.

To help with that, here are some demonstrations:

• Cut+Dry Distributor Portal Pay demo (video)
• Cut+Dry Customer App Pay demo (video)

Step 2: Schedule your Pay Configuration Call

After watching the Pay demo videos, schedule a call via the Calendly link shared with you with our Pay Onboarding Analyst. They will talk you through the Pay setup process and advise on payment processors. You can also request if you would like to have a payment confirmation file built to automatically mark invoices as paid in your ERP or if you want to manually update payments.

Step 3: Complete your payment processor paperwork

Your chosen payment processors are the backbone facilitators used by the Cut+Dry app for money transfers from your customers to you. Once you choose your processors, you’ll work with your Cut+Dry Onboarding Analyst to implement them.

We offer one credit card processor–NMI–and two ACH processors: FTNI or SVB.

Credit Card Processors

NMI is currently our only credit card processing option, though this may change in the future. 

NMI (Network Merchants, Inc.) Setup time: None Transaction transfer time: 1 day Additional fees: 3% for customers Tip: You can adjust this but, if lowered, you will be responsible for paying any fees up to that 3%.   Implementation: You will automatically be set up with NMI as soon as Cut+Dry receives the banking details requested in your Onboarding Survey.

ACH Processors

You may choose either FTNI or SVB for your ACH transfer processing.

Silicon Valley Bank Setup time: None Transaction transfer time: 5-7 business days Additional fees: None

Step 4: Complete your Pay Configuration survey

After meeting with you Pay Onboarding Analyst videos, you should be equipped to fill out our Pay Configuration survey. Receiving your completed survey will allow us to tailor the app to your preferences! Once your analyst has received your setting preferences, they will set them up.

Step 5: Test your Pay Connection

Once invoices are synced and your ACH pay configuration is finalized, you’ll need to test the setup thoroughly before going live with your payment functions. Here’s what that testing generally looks like:

1. Conduct test transactions through each payment processor: Your Onboarding Analyst will work with you to send test customer transactions for dummy invoices that you create.
2. Ensure payments are processed correctly: You will verify that the funds from our test transactions are received by your bank.
3. Verify payment file functionality: You will review test invoices to ensure they are marked as paid in your ERP.

Step 6: Test Customer Payments

Once your payment functionality has been established, it's time to invite 5-10 customers to start making payments. The Pay feature will only be enabled for a group for testing.

Step 7: Configure your Customer accounts

You can now add payment information to your customer accounts. 

Step 8: Go live with Pay

After your testing is complete and you’ve verified the system’s successful setup, Cut+Dry will flip the switch to turn on your Pay functionality! You can work with your Growth Manager to help with customer enablement and adoption.